Accessible Tickets: Please buy your event ticket first. You will then need to apply for any accessible facilities you require. Only buy a ticket for the customer who requires accessible facilities and any friends or family attending.

Do not buy a ticket for your essential companion as this cannot be refunded.

If you would like any further information regarding Accessibility for The National Crystal Palace Park, please contact us using the query form below.  

Query Form: PLEASE CLICK HERE

Telephone: 0207 009 3490

Service Hours: Mon-Fri 10:00am-6:00pm

By purchasing tickets you are agreeing to Festival Republic's terms and conditions which can be viewed here.

Tickets are only valid when purchased directly from official agents of Festival Republic. We do not accept Print at Home tickets, Booking Confirmations, screenshots or photos of tickets. Tickets for this event have a unique barcode which will be scanned on entry and if found to be duplicated, either in error or for fraudulent gain, only the first instance of the ticket scanned will be admitted regardless of original ownership. Customers may be prosecuted if found to have deliberately duplicated and resold tickets for fraudulent gain.

Tickets are not transferable and only valid when purchased from official agents of Festival Republic.

Your Phone is your Ticket. Make sure you download your ticket before heading to the event. At entry show the barcode on your phone to get scanned.

Refunds are only considered on major cancellation, substantial alteration or by special exception determined by Festival Republic.

Bag Policy: These events are big-bag free. Only bags smaller than a sheet of A4 paper will be permitted. People without bags will get in quicker.

This event is strictly no readmission.

Please note that any essential information regarding your order will be e-mailed to the e-mail address you enter at the time of booking - please ensure you check your junk/spam folders for your booking confirmation and any other vital information regarding your booking that we may send you between now and the event date. If your e-mail address changes, please update your new address by contacting the ticket agent you booked through.