Eventim Apollo, Hammersmith, London.
2. Your ticket/s are sold by the promoters directly to you the consumer. Any tickets purchased by business or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.
3. Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the official re-sale channels advertised.
4. For a ticket to be valid the lead booker must at any point be able to provide the below: i) The payment credit or debit card used for the purchase and shown on the booking confirmation as it is your ticket/s. ii) The booking confirmation. iii) A valid photo ID matching the customer name on the booking confirmation and the credit card.
Failure to bring all of the items i), ii) and iii) above may result in refusal of admission to the concert.
Under 15s must be accompanied by an adult. We cannot issue refunds to under 15s who are not accompanied by an adult.
To keep all our visitors safe, everyone going into the venue will be screened through our security arches. Don't worry, the arches are safe for everyone - even if you have a pacemaker or are pregnant. Please have tickets and any metal items out of your pockets and bags ready for search before entering the venue
Remember, no food or drink is allowed into the venue - so don't bring this with you. (We make exceptions for specific medical needs or religious reasons).
Only handbags and other small bags (no larger than 35cm x 40cm x 19cm) will be allowed into the venue.
Any questions or queries, please do contact our customer services.